Search and Filter Cases

Searching and filtering cases allow users to quickly locate and focus on specific cases by applying relevant filters

Search Cases by name

• On the left navigation bar, Click the Cases icon  to view the following page.
  
  
  
  
• Users can search for existing Cases by the Case name using the Search.
  
  
  
  

Filter Cases

• On the left navigation bar, Click the Cases icon  to view the following page.
  
  
  
  
• Click the Filters icon to apply Filters.
  
  
  
  
  

Fields	Description
Severity	Users can filter the Case by Severity(low, medium, high, critical)
Status	Users can filter the Case by Status(Open, In-Progress, On-Hold and Close)
Handler	Users can filter the Case by the Handler name.
Apply	Click to apply the filter
Reset	Click to reset the filter
Save	Click to save the filter

• Click the Date Time picker to filter cases by duration.
  
  
  
  
• Users can select the following time ranges as per their requirements.
  • Quick Select: In this category, you can enter any number and set to retrieve the data for that many minutes/hours or days.
  • Presets: Lists all the available preset options.
    • Last 5 minutes: Displays signals raised during the last 5 minutes.
    • Last 30 minutes: Displays signals raised during the last 30 minutes.
    • Last 1 hour: Displays signals raised during the last 1 hour.
    • Last 24 hours (default value): Displays signals raised during the last 24 hours.
    • Last 7 days: Displays signals raised during the last 7 days.
    • Last 30 days: Displays signals raised during the last 30 days.
    • Today: Displays signals raised today.
    • Yesterday: Displays signals raised yesterday.
    • Previous Month: Displays signals raised in the previous month.
    • Date Range: Select a custom date and time range from the calendar.
• Apply: Click to apply filter.