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Troubleshooting Connector Validations

Validation Messages	Stages	Troubleshooting Instructions
Configuration Error	Configuration	Re-check the configurations
Request Failed	Authentication	Check connectivityCheck Proxy
Request Failed / Unable to connect	Fetch Logs	Check ConnectivityCheck ProxyCheck permissions / whitelisting pre-requisites
Request Failed – response code: {res.status_code}, reason: {res.reason}	Multiple Stages	Check credentials,Check according to the response code and reason
File Type not supported	Fetch Logs	Check filetypes on respective cloud storage, allowed filetypes are (.json.gz, .log.gz, .txt.gz, .gz, .json, .txt, .log)
Request Timeout	Validation	Internal config validation timeoutRetry after sometime
Unknown Error	Validation	Contact support with log snapshots of components.
Unable to connect	Configuration	Check for valid port within valid port range
Unable to connect	Authentication	Check ConnectivityCheck proxyCheck permissions / whitelisting pre-requisites
Credentials error	Configuration	Check if credentials used in configurations are valid and in correct format
Log reading error	Fetch Logs	Data not readable
Log listing error	Fetch Logs	Check connectivityCheck proxyCheck permissions / whitelisting pre-requisites

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