TROUBLESHOOTING AND DEBUGGING
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      1. KNOWLEDGE BASE
      2. TROUBLESHOOTING AND DEBUGGING

      Troubleshooting Automations

      On Configuring Automations, the status for Validation field will be modified and the updated Validation status will be indicated according to the configuration saved.

      The following is the list of Validation status that would be displayed based on the configurations:

      Not Validated

      This is the default status when the Integration is in an un-configured state. The status will be displayed as Not Validated only when the integration is in an un-configured state. If the integration is configured and still the status is displayed as Not Validated, perform the following checks:

      • Check if the credentials entered are correct. The credentials include each input value that is given at the time of configuring the Integration.
      • Check if the specific endpoint/host is reachable from CORE.

      Validation in Progress

      On saving the configurations the Validation status is changed to Validation in Progress. If the Validation status is not changed to Validation in Progress, perform the following checks:

      • Click Refresh on the right corner of the Integrations screen.
      • The status of the saved integration should change to Validated, if the status does not change check whether the endpoint/host is reachable from CORE.
      • If after refresh the validation status changes to some other status except Validated, perform the checks specified for that particular Validation status.

      Validated

      This Validation status signifies that the Integrations have been configured successfully.

      Validation Forbidden

      This Validation status indicates that the configured values are unauthorized i.e, the user credentials do not have access to the endpoint/Host, perform the following check:

      • Check if the credentials entered during configuration are correct.

      Credentials not Authorized

      This Validation status indicates that the credentials are incorrect, perform the following check:

      • Check if the credentials entered during configuration are correct.

      Validation Failed

      This Validation status signifies there is a failure in the endpoint/host request, perform the following check:

      • Check if the credentials entered during configuration are correct.

      Validation Resource Not Found

      The Validation status signifies the availability of endpoint host resources, perform the following check:

      • Check for the availability of endpoint host resources.

      Microsoft Active Directory

      This section includes troubleshooting recommendations and procedures for diagnosing and fixing problems that may occur while establishing a connection with Active Directory.

      1. Check if you are able to establish a telnet connection to the Active Directory server using the following command:
      telnet <AD_HOST> <AD_port>
      1. Now, install and configure an LDAP client on the host which is connecting to LDAP server.
      2. On setting up LDAP client on host, check the connection to the LDAP server using the following command:
      ldapwhoami -H ldap://192.168.31.95:636 -D "CN=Administrator,CN=Users,DC=example,DC=com" -W